Return & Refund Policy

Returns & refunds

You may request a return within 30 days of receiving your item. For a change-of-mind return, the bag must be unused, in its original condition and original packaging. No restocking fee applies. Before returning an item, contact [email protected] with your order number and reason. Request return authorization and confirm the return instructions. The return address is 33 Impasse Patoche, Les Granges, 24350 La Chapelle-Gonaguet, France. Returns are sent to France. If we made an error, or your item arrived damaged or defective, we cover return shipping. Contact us with the issue and any helpful photographs so we can arrange the appropriate resolution. The unused and original-condition requirements for ordinary returns do not prevent you from reporting damage, defects or an incorrect item. For a change of mind, you are responsible for return shipping costs to France. Once a refund is approved, the funds will be returned automatically to the original payment account within 10 calendar days.